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EmailFix

Please read the below carefully.

We have noticed that a number of customers are experiencing the following problems post migration:

  • Issues Sending Emails
  • Issues Receiving Emails
  • Receiving Duplicate Emails – this could not be avoided and we apologise for any inconvenience caused

We are working hard to resolve these issues and appreciate your patience at this very busy time.

Fix for most sending email problems

This solution has worked for a number of customers:
Please follow the instructions in the following link –

Ignore the instruction to change the Outgoing email port to 587; leave it at 25.

http://www.networksolutions.com/support/how-do-i-enable-smtp-authentication/

You should also change your outgoing mail server to

web1.iseek.host

Fix for receiving email

We recommend customers not able to receive email to change their incoming mail server to

web1.iseek.host

We are working as fast and hard as we can on all remaining issues
We appreciate your patience

iPhone – how to enable email Authentication

Please watch this video to see how to enable authentication for sending  -this fixes the sending problem for most users on iphones

This shows you where to enter the username and password for authentication. However the other settings in this video will not work.

So the other settings are

hostname – web1.iseek.host

Use SSL  – on

Authenticaion – password

Port  – 25

If you need your username and password please send an email to support@iseek.ie

 

 

Outlook 2013  – how to enable email Authentication

So the other settings are

hostname – web1.iseek.host

Use SSL  – on

Authenticaion – password

Port  – 25

If you need your username and password please send an email to support@iseek.ie

 

Mac Mail

So the other settings are

hostname – web1.iseek.host

Use SSL  – on

Authenticaion – password

Port  – 25

If you need your username and password please send an email to support@iseek.ie